Returning a product from Belgium, the Netherlands or Luxembourg

At Mastersintime.com we do our utmost to offer you a good shopping experience. If by chance - for whatever reason - you are not entirely satisfied with the product you have purchased, you can return the product for a contribution to the return costs of € 12,95 within 30 days after receipt.

Return a product for repair

Are you looking to return your watch in order for it to be repaired? Please choose the situation below that applies to you to find the correct way to return your product. We are looking forward to reuniting you with your restored watch as soon as possible.

Return product for a refund BENELUX

We kindly ask you to consider the following conditions with your return:
- You have a cooling-off period of 60 days from the day you received the product.
- We charge fees for returns. We offer a return label at a reduced rate of €4,99. The label we provide is from the carrier that handled the outbound shipment of your package. You can request a return label on the "my order" page. The costs for the return will be deducted from the refund of your order.
- Products are to be returned unworn and in new condition, in the original brand packaging.
- All extra goods supplied need to be included in the return.
- All labels should be intact (as far as reasonably possible).
- Please include the original warranty/instruction booklets.
- In the absence of an additional product, the retail value will be deducted from your refund value.
These conditions do not represent an obligation for effectively exercising the right to cancel.
- The return label can only be downloaded within 60 days after reception of your order.
- The return label can only be used for DHL parcel agencies.
- The refund will be made once we have actually received the product back.
- If we do not receive the return within 14 days after the preannouncement, we will refund you at the time you can prove to have actually sent the product to us.
- Refunds are made through the same payment method used for the settlement of the order.
1. Log in at our My order page.
2. Pre-announce the product you wish to return and select the correct return reason.
3. Download the free return label.
4. Take your parcel to your local DHL parcel agency.
5. Please keep the return shipping receipt (including tracking and tracing) until receipt has been confirmed.

Return product for an exchange BENELUX

We kindly ask you to consider the following conditions with your return:
- You have a cooling-off period of 10 days from the day you received the product.
- We charge fees for returns. We offer a return label at a reduced rate of €12,95. You can request a return label on the "my order" page. The costs for the return will be deducted from the refund of your order
- Products are to be returned undamaged and in the original brand packaging. If damaged a fee for lost value may be charged.
- All extra goods supplied need to be included in the return, unless agreed/indicated in advance.
- All labels should be intact (as far as reasonably possible).
- Please include the original warranty/instruction booklets.
- In the absence of an additional product, the retail value will be deducted from your refund value.
- The exchange will be made at the moment we have actually received the product back.
- Once the return has been accepted and processed, you will receive the full refund.
- We will create a new order and send you a manual paylink for the exchange. You will not be charged again for any shipping costs that may apply.
- If we do not receive the return within 14 days after the preannouncement, we will refund you at the time you can prove to have actually sent the product to us.
- Refunds are made through the same payment method used for the settlement of the order.
1. Log in at our ‘My order’ page.
2. Pre-announce the product you wish to return, and select “return for an exchange”.
3. Fill out the product code for the replacement product you would like to receive instead.
4. Download the return label.
5. Take your parcel to the nearest postal agency. Check the shipping label to see which carrier applies.
6. Please keep the return shipping receipt (including tracking and tracing) until receipt has been confirmed.

Return product for a repair

1. Include a clear description of the issue.
2. In case the watch was purchased from HWG, include the original HWG invoice or your original order number.
3. Please make sure to pack the watch carefully, for example in bubble wrapping.
4. Take your parcel to your local post office or postal agency.
5. We advise you to send your parcel via standard registered mail.
6. Please keep the return shipping receipt (including tracking & tracing) until receipt has been confirmed.
Return address
Holland Watch Group B.V. Repairs department
Willebrordusstraat 16
3037 TR Rotterdam
Netherlands
Additional return instructions
- You do not need to return the watch in the original brand packaging. Mastersintime.com can not guarantee that you will receive the same box in return.
- Upon receipt of the returned product, our certified watchmaker will prepare a price estimate.
- The costs for shipment towards HWG are for your account. We will cover the return shipping costs.
- More information about the repair procedure can be found here.
1. Include a clear description of the issue.
2. Add the valid, stamped warranty card to your broken watch.
3. Please include the original HWG invoice, or your original order number.
4. Please make sure to pack the watch carefully, for example in bubble wrapping.
5. Take your parcel to your local post office or postal agency.
6. We advise you to send your parcel via standard registered mail.
7. Please keep the return shipping receipt (including T&T) until reception has been confirmed.
Return address
Holland Watch Group B.V. Repairs department
Willebrordusstraat 16
3037 TR Rotterdam
Netherlands
Additional return instructions
- You do not need to return the watch in the original brand packaging. Mastersintime.com cannot guarantee you will receive the same box in return.
- Upon receipt of the returned product, our certified watchmaker will determine whether your complaint is under warranty.
- The costs for shipment towards HWG are for your account. We will cover the return shipping costs.
- More information about the repair procedure can be found here.
1. Include a clear description of the issue.
2. Add the valid, stamped warranty card or a copy of your purchase invoice, or your original order number to your broken watch.
3. Please make sure to pack the watch carefully, for example in bubble wrapping.
4. Take your parcel to your local post office or postal agency.
5. We advise you to send your parcel via standard registered mail.
6. Please keep the return shipping receipt (including T&T) until reception has been confirmed.
Return address
Holland Watch Group B.V. Repairs department
Willebrordusstraat 16
3037 TR Rotterdam
Netherlands
Additional return instructions
- You do not need to return the watch in the original brand packaging. Mastersintime.com cannot guarantee you will receive the same box in return.
- Upon receipt of the returned product, our certified watchmaker will determine whether your complaint is under warranty.
- In case your warranty claim is approved, we will refund your return shipping costs (in case the product was purchased from us).
- More information about the repair procedure can be found here
1. Log in at our "here.

Return product for a refund BENELUX

Return instructions

1. Log in at our ‘My order’ page.
2. Pre-announce the product you wish to return.
3. Download the return* label and take your package to a drop-off point of the carrier indicated on your return label.
4. Please keep the return shipping receipt (including tracking and tracing) until receipt has been confirmed.

*The countries for which return labels can be generated with Spring are listed in the table below.

Terms and conditions

We kindly ask you to consider the following conditions with your return:

You have a cooling-off period of 10 days from the day you received the product.
We charge fees for returns. We offer a return label at a reduced rate of €12,95. You can request a return label on the "my order" page. The costs for the return will be deducted from the refund of your order
Products are to be returned undamaged and in the original brand packaging. If damaged a fee for lost value may be charged.
All extra goods supplied need to be included in the return, unless agreed/indicated in advance.
All labels should be intact (as far as reasonably possible).
Please include the original warranty/instruction booklets.
In the absence of an additional product, the retail value will be deducted from your refund value.

Return costs and return label

Regio	Waarde	Heenzender	Retourzender	Kosten retour
BENELUX	Tot €350	PostNL	PostNL	€4,99
BENELUX	Alle	DHL Express	DHL Express	€4,99
BENELUX	Tot €500	Trunkrs	PostNL	€4,99
BENELUX	Vanaf €500	Trunkrs	DHL Express	€4,99

Return product for an exchange BENELUX

Return instructions

1. Log in at our ‘My order’ page.
2. Pre-announce the product you wish to return, and select “return for an exchange”.
3. Fill out the product code for the replacement product you would like to receive instead.
4. Download the return label.
5. Take your parcel to the nearest postal agency. Check the shipping label to see which carrier applies.
6. Please keep the return shipping receipt (including tracking and tracing) until receipt has been confirmed.

Terms and conditions

We kindly ask you to consider the following conditions with your return:

You have a cooling-off period of 10 days from the day you received the product.
We charge fees for returns. We offer a return label at a reduced rate of €12,95. You can request a return label on the "my order" page. The costs for the return will be deducted from the refund of your order
Products are to be returned undamaged and in the original brand packaging. If damaged a fee for lost value may be charged.
All extra goods supplied need to be included in the return, unless agreed/indicated in advance.
All labels should be intact (as far as reasonably possible).
Please include the original warranty/instruction booklets.
In the absence of an additional product, the retail value will be deducted from your refund value.

Return product for a repair

Within the 60 day withdrawal period

1. Log in at our "here.

Outside the 60 day withdrawal period, within the factory warranty period

1. Include a clear description of the issue.
2. Add the valid, stamped warranty card or a copy of your purchase invoice, or your original order number to your broken watch.
3. Please make sure to pack the watch carefully, for example in bubble wrapping.
4. Take your parcel to your local post office or postal agency.
5. We advise you to send your parcel via standard registered mail.
6. Please keep the return shipping receipt (including T&T) until reception has been confirmed.

Return address
Holland Watch Group B.V. Repairs department
Willebrordusstraat 16
3037 TR Rotterdam
Netherlands

Additional return instructions
- You do not need to return the watch in the original brand packaging. Mastersintime.com cannot guarantee you will receive the same box in return.
- Upon receipt of the returned product, our certified watchmaker will determine whether your complaint is under warranty.
- In case your warranty claim is approved, we will refund your return shipping costs (in case the product was purchased from us).
- More information about the repair procedure can be found here

Outside the factory warranty period, within the extra year HWG warranty

1. Include a clear description of the issue.
2. Add the valid, stamped warranty card to your broken watch.
3. Please include the original HWG invoice, or your original order number.
4. Please make sure to pack the watch carefully, for example in bubble wrapping.
5. Take your parcel to your local post office or postal agency.
6. We advise you to send your parcel via standard registered mail.
7. Please keep the return shipping receipt (including T&T) until reception has been confirmed.

Return address
Holland Watch Group B.V. Repairs department
Willebrordusstraat 16
3037 TR Rotterdam
Netherlands

Additional return instructions
- You do not need to return the watch in the original brand packaging. Mastersintime.com cannot guarantee you will receive the same box in return.
- Upon receipt of the returned product, our certified watchmaker will determine whether your complaint is under warranty.
- The costs for shipment towards HWG are for your account. We will cover the return shipping costs.
- More information about the repair procedure can be found here.

No warranty applicable, price offer request

1. Include a clear description of the issue.
2. In case the watch was purchased from HWG, include the original HWG invoice or your original order number.
3. Please make sure to pack the watch carefully, for example in bubble wrapping.
4. Take your parcel to your local post office or postal agency.
5. We advise you to send your parcel via standard registered mail.
6. Please keep the return shipping receipt (including tracking & tracing) until receipt has been confirmed.

Return address
Holland Watch Group B.V. Repairs department
Willebrordusstraat 16
3037 TR Rotterdam
Netherlands

Additional return instructions
- You do not need to return the watch in the original brand packaging. Mastersintime.com can not guarantee that you will receive the same box in return.
- Upon receipt of the returned product, our certified watchmaker will prepare a price estimate.
- The costs for shipment towards HWG are for your account. We will cover the return shipping costs.
- More information about the repair procedure can be found here.